RETURNS & EXCHANGES

30-Day Return Policy

You have 30 days after receiving your order to request a return.

We hope you are happy with your purchase. However, if for any reason you are not completely satisfied, please contact us and we will do our best to find a fair and reasonable solution.

To be eligible for a return, the item must be returned in the same condition in which it was received — unworn, unused, and in its original packaging.

Buyers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

To request a return, exchange, repair, or size adjustment, please complete our return request form. We usually review requests within 24 hours (except weekends and public holidays).

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us as soon as possible and include clear photos of the issue.

We will carefully review the situation and work with you to provide a fair solution, such as a repair, replacement, exchange, or refund where appropriate.

Custom & Non-Returnable Items

Certain items cannot be returned, including custom-made, personalized, engraved, and made-to-order jewelry.

This includes special custom orders, personalized signet rings, engraved items, and jewelry created to a customer’s requested size or specifications.

However, if your item arrives damaged, defective, or incorrect, please contact us and we will review the issue carefully.

If you are unsure whether your item qualifies for return, please contact us before sending it back.

EXCHANGES

• Ring size exchange is available if your item does not fit.

• In some cases, we may offer an exchange for another item of equal value.

• Buyers are responsible for exchange shipping costs unless we made an error with the order.

REFUNDS

• Refunds are available for eligible returned items after inspection.

• If your item arrives damaged, defective, or incorrect, we will review the issue and provide a suitable solution.

• Lost or damaged shipments may qualify for replacement or refund depending on the situation.